FAQs

I forgot to add an item to my order; can I make a change before it ships?

Once your order has been completed, the order goes immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Can I change the color/size of what I just ordered?

Once your order has been submitted successfully, the order goes immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.

Do you ship to PO Boxes?

Yes! Please be sure all information is input correct prior to checkout.

The style/size/color I want is out of stock. When will you be restocking?

If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

Can you help with a damaged product?

We apologize that you received a damaged item. In this rare case please send a photo of the damaged product to contact@onyos-studios.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 5 day return window cannot be returned or refunded.

How does Onyos Studios support CO2 reduction?

Our focus on sustainability and minimizing returns is part of our commitment to reducing our carbon footprint. By using a made-to-order production model and not offering returns, we actively contribute to environmental preservation and responsible pract